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Why are we hiring an Omnichannel Engagement Partner?
As an affiliate, we embarked three years ago in our transformation journey with our North Star in mind: Better outcomes for more patients faster.
The role as Omnichannel Engagement Partner will support us in our journey towards our North Star. This is a key role in the digitization of our engagement model with our different stakeholders.
A day in the life of an Omnichannel Engagement Partner?
You are a member of the Digital Center of Excellence (CoE) and you will report to the Digital CoE Lead.
In this role, in collaboration with the disease area cross-functional teams, you are responsible for the co-creation of specific omnichannel engagement strategies according to the Omnichannel Customer Engagement framework. You will also be in charge of the improvement of the Framework and the optimisation of our internal engagement ecosystem. Let’s take a closer look.
Adapting our engagement model is critical to increase business impact and improve overall customer satisfaction. To achieve this you will collaborate with the disease area team members in view of defining and executing a data & insight driven omnichannel customer engagement strategy. It’s not only about strategy, you will also have to ensure execution excellence.
With regards to our internal ecosystem optimization, at Roche we have omnichannel engagement integrated tools in place on which you will educate our key internal stakeholders in order to make the most out of them. As an Omnichannel Engagement Partner you will ensure that the disease area cross functional teams understand and adopt the framework and the engagement ecosystem.
If we could dream… how would you look like?
You have more or less five years of experience in building and executing Omnichannel Engagement Strategy in collaboration with disease area cross-functional teams. You are experienced in transforming traditional go-to-market models into new ones, including strong digital engagement techniques. This will require of course some change management skills.
We expect a very strong expertise in omnichannel engagement techniques; more specifically in modular digital marketing content in order to build strong customer journeys using multiple channels (digital and non digital) in an integrated way to deliver meaningful customer experience.
Expertise in digital analytics, insights, email creation, graphic design (at least notions in UX/UI) and marketing automation are also part of your DNA.
At Roche, everybody is a leader. So, what do we expect from you in terms of leadership? We are dreaming of a colleague joining our team who is empowering, collaborative and is able to drive change in a natural way. You are an entrepreneur with a good dose of strategic thinking skills.
To be successful in the job we will also need excellent project management skills, mastery of digital engagement strategy and digital innovation.
If that’s you, we suggest not waiting any longer and apply now!
Imagine working for Roche…
You are joining Roche, a huge family of value driven employees. Passion, courage and integrity are part of our DNA. We do run the extra mile for every patient. As a company we are purely innovation focused which results in a nicely filled pipeline. We have a culture of trust and empowerment! Next to this, we strive for healthy balance between work & leisure time. Offering flexible working hours and remote working are part of the package. Sporty people will like our sporty attitude: running, yoga, pilates, fitness,… We have a big heart. That is why during the year we organize multiple events for charity: from baking cookies, running 20 k, biking with Kom op Tegen Kanker to eating spaghetti.
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
